How's Your Service?
The Service Center is meant to act as a point of contact for service requests, problem management, and configuration changes. The goal is for service to be focused on enabling business processes and providing integrated support for business impact by adapting to the changing needs in the workplace. The IT help desk is end-user-focused. The IT service desk is both end-user-focused and internally focused. Both systems should be able to run on a single platform and serve everyone well.
Without a reliable #reporting, delegation, and scaling system, the call center will depend on you -- the owner -- to keep things floating. Too many owners spend all their time inside their #business and never truly get to enjoy time away from it because they know if they leave for a couple of hours, the whole house of cards will come tumbling down. Mangers also can forget about having a vacation! If implemented correctly, your Help Desk and Customer Support can run smoothly without you. It's time to get your 'autopilot center' assembled!
Key Features of a Ticket Incident Management
Consolidate
Manage
Prioritize
Standardize fulfillment processes
Enterprise businesses with ample users and a complex IT infrastructure need an all-encompassing service desk. This should be the model for all companies regardless of size. A single system, multiple views, and controlled levels of access rights allow management a snapshot with multiple cumbersome logins.
Just click email us at info@tasksuite.com to see if your business qualifies for a FREE 'Dream Business IT Blueprint' that will effectively show you how to get 15-30 hours of productivity back each week. We will give your specific contact center a complete brand evaluation: identify bottlenecks and deliver you a custom strategy for scaling.
Marvina Case, TaskSuite
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