Helpdesk
Fast and efficient client support with a business automation core
Manage multiple channels
Connect with your customers using their preferred channel (Email, Text, WhatsApp, Social Media, Live Web Chat, Voice) - all through the same interface. Unifying your contact center efforts.
Grow your Business
Grow your business by turning your customers into loyal brand ambassadors. Embrace account-based everything and provide a customer-centric approach to every aspect of the business.
Create your SLA rules and take action automatically
Set up and measure service level agreements on ticket, ticket type, customer classification level or
create your own custom SLA rules.
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Reduce Risk through Control
Gain control over and insight into your customer support operation with our business automation tool and offer full CRM Suite support.
Increase Productivity
Proactive interface, process automation, and smart workflows reduce operational complexity and allow service consultants to handle more requests in less time.
Use FAQs to train your support team.
Provide your customers with answers to the most frequently asked questions, by collating everything
into a searchable and living knowledge base of help articles and documentation.
Omni-channel Conversations
Manage 1-to-1 customer interactions at scale via a universal, collaborative inbox that aggregates customer communications, no matter the preferred channel: email, live website chat, voice call, TEXT, WhatsApp and other Social Media channels.
Tickets
Log customer issues or requests as tickets that can be assigned to members of your service desk teams, organized and prioritized, and tracked in a central location.
Automation & Allocation
Automate your customer service processes with ticket allocation based on your business rules. Set up automatic customer responses and escalations. Auto-create tasks to be assigned to another department. Automate menial tasks like extracting information from emails and documents and much more.
Knowledge Base
Provide your customers with answers to the most frequently asked questions, by collating everything into a searchable and living knowledge base of help articles and documentation.
Customer Satisfaction Rating
Let customers rate your service. Improve your customers’ experience by using the feedback obtained from customer ratings and surveys.
Quality Assurance
Allocate all or only selected completed tickets for review by your QA team. Automatically flag tickets for review, based on specific rules and conversation analytics.
Canned Responses
Provide your service agents with a set of predetermined responses to common questions. Allow your service agents to quickly insert a canned response, rather than typing the same answer repeatedly.
