Website Live Chat
Answer customer questions with real-time contact center
File Transfer in Live Chat
Give your visitors the ability to upload, transfer & download files during a chat so they can easily share more information about their issues with your support executive.
Identify visitors using Pre-Chat Form
Ask visitors for their name and email information before starting a chat. This helps you triage chat requests and prioritize high-value customers. In case of if your visitor is being offline suddenly you can reach him later by his email which he has added in Pre-Chat form.
Make sure to keep customers satisfied
After customer ends a chat session, they will be asked to rate the conversation in
live chat. You can gather customer feedback to improve the quality of your performance with a remarkably simple rating tool for live chat sessions.
No need for a special chat server
Everything is done through your website by simply adding a small code snippet in your current website.
Never miss a customer with Offline Forms
In case of no operator is available for chat,
visitors will able to add offline message. All operators will be notified by email containing offline message sent by visitor from the chat box.
Send whole chat transcript into email
Customers can send whole chat transcript into email at any time during the conversation. In case of
any file being shared between your Customer and Support Operator during Chat conversation than
in the email of whole transcript, your customer can get a link to download file. They can download
shared files anytime.
Identify visitors using Pre-Chat Form
Ask visitors for their name and email information before starting a chat. This helps you triage chat
requests and prioritize high-value customers.
Offline queries
Your website never closes, and neither should you! Make sure your visitors can contact you while
you are away using Offline chat Forms.
Mobile Friendly
Your customers use mobile more frequently, so your live chat should work well in mobile too. Live
chat is fully mobile responsive and working well across all browsers.
Keep Customers Satisfied
After customer ends a chat session, they will be asked to rate the conversation in
live chat. You can gather customer feedback to improve the quality of your performance with a
remarkably simple rating tool for live chat sessions.
Information at your fingertips
Keep conversation with your customers in TaskSuite to allow multitasking when looking for important information in the back end. Access all information the same time the conversation window is open so you can give accurate and precise answers.
Notification
In case of Visitor switching over to other tab of browser and any new message arrives, meta title of the browser ’s tab will be changed automatically mentioning operator messaged to visitor.
Quick respond
Use pre-written answers to be faster
Spend less time on frequent questions by using canned responses. Customize answers and add as many shortcuts as you like.
Client History
See full history of the visitor including previous chats, support tickets, emails, phone calls and all notes.
